---
url: /legal/refund-policy.md
description: >-
  Media Library Pro refund policy: a 14-day money-back guarantee, no questions
  asked. Request by email or Paddle; the license key is then deactivated.
---

# Refund Policy

*Last updated: October 10, 2026*

We want you to be happy with Media Library Pro.

## 14-day money-back guarantee

If Media Library Pro isn't a fit, contact us within **14 days of purchase** and we'll refund your order in full — no questions asked.

## How to request a refund

Either of the following works:

1. Email **hello@hoceine.com** from the address you used at checkout, including your order number or license key; or
2. Contact **Paddle**, our merchant of record, directly via [paddle.net](https://paddle.net) using the receipt they emailed you.

Refunds are processed by Paddle back to your original payment method, typically within 5–10 business days depending on your bank.

## After a refund

When an order is refunded, the associated license key is deactivated and access to the package registry for that key ends. Software already installed must no longer be used in production.

## Late requests

Requests after the 14-day window are handled case by case — write to us and we'll do our best to find a fair outcome.